Terms & Conditions
This website is owned and operated by Agility Group (UK) Limited, company number 5191342. By accessing this website you agree to be bound by these terms and conditions. Agility UK Limited may modify or revise these terms and conditions at any time by updating this page. You will be bound by any such modifications or revisions from the time that they are made.
1. Availability of Site
Whilst we will use all reasonable endeavours to make this site and our services available to you, we cannot guarantee that it will operate continuously or without interruptions.
3. Compliance with Laws
You agree to comply with all applicable laws, statutes and regulations concerning your use of our services and this site.
4. Links to Other Sites
4.1 Certain links, including hypertext links, in our site may take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.
4.2 No warranty is given by Agility UK Limited and no liability shall be accepted by Agility UK Limited in respect of the quality, accuracy, completeness or reliability of any advice given by or service provided by any third party to any user of this site.
5. Limitation of Liability
Agility UK Limited shall not be liable for any loss or damage caused to you by your use of this website, other than in respect of death or injury caused by Agility UK’s negligence. Your sole remedy in respect of any such loss or damage shall be your right to discontinue your use of the website. This does not affect your statutory rights.
All rights in the design, text, graphics, images and other material on our site and the selection or arrangement thereof are the copyright of Agility UK Limited or other third parties. Permission is granted to electronically copy and print in hard copy portions of our site solely in connection with the use of our site. Any other use of materials on our site (including reproduction for purposes other than those noted above and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited.
7. Software and Security
Agility UK Limited is not responsible for any technical or other issues that may arise if you download software from an external third party website (e.g. Acrobat Reader) or upgrade your browser software to enhance your usage of the website.
Agility UK Limited makes every effort to check and test material at all stages of production. It is always wise for users to own and use an anti-virus program on all material downloaded from the Internet.
Agility UK Limited cannot accept responsibility for any loss, disruptions or damage to your data or your computer system which may occur whilst using material from this website.
If any part of these terms and conditions is unenforceable (including any provision excluding or limiting our liability) the enforceability of the remainder of these terms and conditions will not be affected.
9. Governing Law
The use of the website and these terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction in relation thereof.
Customer Service Information
We believe that customer service is paramount to success and we are committed to providing the highest level of support for the services we offer. In addition, we are also committed to delivering a quality and useful website that enables our customers to fully leverage the benefits of our services.
We endeavour to provide comprehensive support to our customers to assist with listing activation and management. If you have questions regarding any of our services please let us know and we will do our best to provide the answer.
Our aim is to provide you with the very best level of service that can be expected. Our goal is to consistently strive to maintain our reputation and to ensure our clients are satisfied with the services they receive whether general consultancy services training or individual projects. There are occasions when issues arise and if you have any concerns regarding the level of service you are receiving you should contact Michelle Edmonds on 01527 571600.
Customer Service Standards
Deal with customers honestly, fairly and politely, and respect confidentiality. Consider the customer’s needs and environment and provide the appropriate level of service. Keep appointments on time and respond promptly in a helpful manner delivering our services, to specification and on time.
Always keep the customer informed of progress, operating efficiently and effectively to ensure best value for the customer.
When we cannot provide exactly what someone wants, be innovative and suggest alternatives. Listen to feedback, act on it and respond.
Keep customers informed of new and improved services which are available.
We understand there may be an occasion when something has not quite gone right for you. We see your feedback as an opportunity to further improve our service and therefore encourage our customers to express their opinions directly to us. All complaints will be addressed with a professional attitude and wherever possible resolved in a timely manner.
The cancellations policy will be detailed in the contract signed by the Client, and should be followed at all times, where work is undertaken on an ad hoc basis the terms of business will be set out in the S15 letter sent to the client.
Once a training event or course has been commissioned If you wish to cancel you must comply with the terms detailed in the confirmation of order form which will have been supplied to you.
If you wish to cancel any event or course you must inform us in writing as soon as possible by sending an email to email@example.com with the Subject heading of “Order Cancellation”. Please include your Order ID number in this email, for the purposes of calculating date of cancellation this shall be at the date of receipt of the email.
Return Policy for Online Products
The Company will not normally issue refunds after online products have been downloaded and delivered to the end user, who is responsible for understanding the terms and conditions upon purchasing from our site.
However if a customer finds a functional error in an online product, they may contact us at firstname.lastname@example.org and we will rectify any errors and provide the corrected online product to the customer within 48 hours. The notification of error in relation to an online product must be made by the customer within 2 weeks of receipt of the online product.
If you have any questions about this information, please feel free to contact email@example.com.
If we receive your order cancellation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus the transaction fee we have incurred when we processed your payment.
This transaction fee is typically around 3% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section below.
If we receive your order cancellation after we have dispatched your goods to you, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section below.
Returns Policy for Physical Products
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge.
Please note: Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.